After Sales Services Technician & Car Seats Specialist (m/f/d)

Amsterdam, NL

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Are you ready to create a new Cybex store from scratch and deliver inspiring consumer experiences?

Your areas of ​​responsibilities:

  • Inspire our customers with your technical expertise about our products and their innovative features
  • Responsible for the repair of reclaimed goods concerning function and quality 
  • Ensure high levels of customer satisfaction through premium brand experience & customer service 
  • Offer premium after-sales services and assist with certain repairs as well as process payment returns and exchange
  • Maintain a premium easy-to-shop environment for consumers and comply with store policies and security standards
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Identify improvement opportunities and communicate suggestions to store management to drive sales and achieve store KPI targets

Your profile of qualification: 

  • Successfully completed technical or commercial apprenticeship/studies
  • Passion for technology and several years of sales experience in luxury, premium high end retail or juvenile industry
  • Ability to inspire people about our premium products paired with strong consumer focus
  • Affinity for repairs and good manual-craftmanship skills 
  • Ability and willingness to work flexible hours according to the needs of business
  • Proficiency with Microsoft Office & affinity in the usage of POS system 
  • Good communication skills in Dutch and English, both verbal and written

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.