Assistant After Sales Spain & Portugal (m/f/d)

Barcelona, ES

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of responsibilities:

  • Evaluate reclaimed goods, concerning function and quality
  • Handling tickets of customer enquiries and complaints via phone and provide solutions
  • Support on technical repairs on reclaimed products, same day the products arrive to the repair center
  • For the repairing part, be compliant with internal processes (see below):
  • Restocking and organization of spare parts
  • Keeping the work area clean and tidy
  • Receive well products from customers
  • Take photos of every product before repairing it
  • Repair it taking care of quality and security
  • Package all the repaired product into a good condition box with plastic film

Your profile of qualification:

  • Technical and/commercial understanding/degree
  • Preferable first work experience in the field of after sales, repairs or customer care
  • Good MS Office skills, SAP would be a plus
  • Good English skills is a must as well as native Spanish, good Portuguese skills would be a plus
  • Team player and customer focus
  • Able to work under pressure
  • Ability to react sensitive and smart to customer wishes
  • Creative thinking in order to find new solutions
  • Flexible approach and hands on mentality

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.