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Assistant After Sales (m/f/d)

Bayreuth, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

 

Areas of responsibilities:

 

  • Manage all incoming customer complaints and after sales complaints upon completion.
  • Carry out administrative and organizational tasks.
  • Planning in deliveries and following up on logisitcal issues.
  • Main contact for customers, key accounts and distribution partners.
  • Order processing via phone, email or EDI package.
  • Initiate free-of-charge product exchange.
  • Provide updates on actual after sales topics.

 

Profile of Qualifications:

 

  • Successfully completed Commercial Apprenticeship or similar.
  • First experience the customer relations field (or similar) within an international environment.
  • Fluent in German and English both.
  • Proactive and service orientated personality.

 

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

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