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Assistant Consumer Care (m/w/d)

Bayreuth, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of ​​responsibilities:

  • Provide individual support and advice to end consumers and retailers by email, telephone, social media, or online chat in our Consumer Care Center at our office in Bayreuth 
  • Process inquiries, orders, and complaints in a service and solution-oriented way and act as an important interface to our customers
     

Your profile of qualification:

  • Ideally, completed commercial training (e.g. dialogue clerk, industrial clerk, clerk for office management) or professional experience in this area
  • Passion for customer service and strong networking skills
  • Very good written and oral ability to express yourself in terms of spelling and grammar 
  • Business fluent in German (native level) and English
  • Good MS Office skills; confident use of common social media channels is an advantage
  • Friendly and team-oriented nature that fits very well into our dynamic and international work environment
  • Flexible and committed and looking for a responsible and varied job

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.