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Assistant Customer Support - German (m/f/d)

Bayreuth, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

Assistant Customer Support - German (m/f/d)

 

Germany / Bayreuth

 

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

Your areas of responsibilities: 

 

  • Assist Consumers with inquiries regarding products and orders within the CYBEX Portfolio or Online Shop.
  • Ensure a first-class customer service following our global Fan Engagement strategy.
  • Communicate and engage directly with end-consumers via all channels (e.g., phone, email, social media, and chats).
  • Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice.
  • Communicate and coordinate with internal departments and international distributors to improve FAQs, Best Practices and Content.
     

Your profile of qualification:

 

  • Successfully completed Commercial Apprenticeship or similar.
  • 0-2 years of prior working experience in a similar position or a customer facing role. 
  • Excellent communication skills in German and English. Other languages are a plus.
  • Prior experience helping Leadership with process optimization.
  • Familiar with MS Office suite or Salesforce is a plus.
  • Proactive and service orientated personality.

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

 

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Apply now »