Director Operations EMEA (m/f/d)

Bayreuth, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of responsibilities:

  • Plan and monitor the day-to-day running of business to ensure perfect order execution; oversee the documentation of all operations to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance
  • Manage sales operation processes and coordinate fulfilment and execution planning resources allocation
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and formulate and implement improvement processes and policies; oversee customer support processes and organize them to enhance customer satisfaction and improve service level in EMEA to a first-class level
  • Review financial information and adjust operational budgets to promote profitability; analyze operational performance and issues impacting the business by gathering, analyzing and interpreting data and metrics and proactively identify areas of risk and opportunity and propose the appropriate corrective actions
  • Develop long-term operational strategies for the EMEA region, working closely with senior management to meet company objectives
  • Supervise staff from different departments and provide constructive feedback being able to develop talents; develop succession planning discipline to maintain an all-time effectiveness of the organization
  • Manage relationships/agreements with external partners/vendors
  • Drive change management process through the EMEA region
  • Ensure that the company runs with legality and conformity to established regulations


Your profile of qualification:

  • BSc/BA in business administration or relevant field; MSc/MA will be a plus
  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Familiarity with MS Office and various business software (e.g. SAP ERP, CRM)
  • Excellent entrepreneurial and action-oriented mindset with strong execution capabilities and ability to succeed
  • Outstanding communication and people skills, very structured and analytical working-style
  • Excellent Verbal and Written Communication Skills
  • Knowledge of industry’s legal rules and guidelines
  • In-depth knowledge of diverse business functions and principles (e.g. customer service, order management, execution and fulfilment, finance, etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Pragmatic, self-driven and strategically thinking
  • Solution-oriented; drive for results and innovation
  • Able to build a high-performance organization and inspire the organization to achieve and exceed its objectives
  • Solid negotiation skills with experience developing contracts and partnerships
  • Able to multi-task, be flexible and perform in a fast-paced environment
  • Willingness to travel

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.