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Head of After Sales (m/f/d)

Bayreuth, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of responsibilities:

 

  • Active management of incoming B2B customer inquiries (multiple channels like calls, online, SAP, interactive) 
  • Lead and oversee the teams of repair center and after sales creating a good work environment and focusing on developing the organization and the talents in the team to reach the next steps
  • Lead the after sales roadmap and different projects to elevate the organization to a best in class level
  • Define and implement continuous improvement projects to increase service and quality 
  • Resource planning within the team and steering of temporary workers and company as well as budget control
  • Ensure customer satisfaction, repairs of faulty products as well as provide product information

 

Your profile of qualification:

 

  • Several years of experience in a similar leadership position in after sales, preferably in the consumer goods industry
  • Strong business acumen with the ability to translate business strategy into effective processes, systems, and tools
  • Flexible, self-motivated, highly organized, and comfortable working in a dynamic, fast-moving environment
  • Strong interpersonal and communication skills with the ability to work across various functions
  • Fluent English speaker, German would be a plus
  • Willingness to travel (around 20 percent)

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

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