Specialist - Customer Service / Fan Engagement (m/f/d)

Bayreuth, DE Prague 8, CZ

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

We are looking for:

A native English speaker who also speaks a second european language 
A native Italian speaker who also speaks English (other european languages are desirable)


Areas of responsibilities:

  • Assist Team Lead with the development and improvement of current/future processes of department.
  • Aid with training of new employees while onboarding and act as a subject matter expert for the team.
  • Provide insights to unique or rare requests that arrive in workload as well as build processes/best practices to adapt for future reference.
  • Ensure a first-class customer service following our global Fan Engagement strategy.
  • Communicate and engage directly with end-consumers via all channels (e.g. phone, email, social media).
  • Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice.
  • Communicate and coordinate with internal departments and international distributors,
  • Provide feedback to improve Q&A, FAQs and content on the homepage.
  • Achieve the highest-possible end-consumer satisfaction.

Your qualification:

  • Successfully completed commercial apprenticeship or comparable qualification
  • Profund experience in customer service
  • Independent and service-oriented way of working
  • German, French or English skills on a native level
  • This position can be based in either Prague, Czech Republic or Bayreuth, Germany

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.