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Team Leader After Sales International (m/f/d)

Bayreuth, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

Team Leader After Sales International (m/f/d)

 

Germany / Bayreuth

 

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.


Area of responsibilities: 

 

  • Overseeing the international After Sales CRM Team in Europe (Excl. DE, AT,NL, CH) , including distributors in EMEA.    
  • Manage all incoming customer complaints and after sales complaints upon completion.
  • Carry out administrative and organizational tasks.
  • Planning in deliveries and following up on logistical issues.
  • Order processing via phone, email or EDI package and Initiate free-of-charge product exchange.
  • Provide updates on actual after sales topics.
  • Support our internal complaints department and the implementation of respective After Sales processes and structures.
  • Onboarding of new colleagues and development of the team.
  • Documentation of related processes and guidelines.
  • Support in leading projects in area of responsibility. 

 

Profile of qualification: 

 

  • Minimum of 5 years in customer service or after-sales support, with at least 2 years in a supervisory role.
  • Excellent leadership and team management abilities.
  • Strong problem-solving and decision-making skills.
  • Ability to work across various functions & lead projects in area of responsibility.
  • Flexible, self-motivated, highly organized, and comfortable working in a dynamic, fast-moving environment.
  • Outstanding communication and interpersonal skills.
  • Proficiency in customer service software and tools.
  • Outstanding communication and interpersonal skills.
  • Proficiency in customer service software and tools.
  • Language Skills: Fluent in English and German.

 

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

 

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Apply now »