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Assistant Customer Relations UK (m/f/d)

Birmingham, GB

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

Assistant Customer Relations UK (m/f/d)

 

Great Britain / Birmingham

 

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

Area of responsibilities: 

 

  • Order processing via phone, email  and SAP
  • Planning in deliveries and following up on logistics issues
  • Supporting accounts payable and finance department
  • Main contact for customers, key accounts and distribution partners
  • Carry out administrative and organizational tasks
  • Respond promptly to customer queries, handle and resolve complaints
  • Communicate and coordinate with internal departments
  • Develop thorough knowledge and confidence of the products and processes
  • Upselling products and promotions

 

Profile of qualification:

 

  • Successfully completed commercial apprenticeship
  • Experience with B2B account management with knowledge of customer service principles and practices
  • Profound knowledge of MS Office. 
  • Must have SAP knowledge
  • Excellent command on English

 
What we can offer you:

 

  • Competitive Salary
  • Contributory Pension Scheme
  • 24 Days holiday per annum + UK Bank Holidays
  • Team building events twice per year

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

 

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Apply now »