AP/AR Claims Analyst

AP/AR Claims Analyst

USA / Boston

CYBEX is at the forefront of innovation, shaping the future of child safety with a keen eye on the evolving needs of modern parents. Our brand is synonymous with excellence, seamlessly integrating cutting-edge design with unparalleled safety features. We offer an array of products, including car seats, baby carriers, children's furniture, and strollers, all crafted to provide parents with the confidence that their children are protected in style.

As we continue to expand rapidly, we are seeking dynamic professionals to join our team and contribute to CYBEX's success story. With operations worldwide and a culturally diverse workforce from over 29 nations, CYBEX is a global leader not only in child safety but also as a lifestyle brand that resonates with parents everywhere.

General Responsibilities:  

• Support the company in optimizing financial transactions and systems by payments
• Assist in streamlining the accounts receivable and claims process through process evaluation and identifying areas for performance improvement
• Communicate discrepancies to management; identify root causes related to payments, collections, deductions, and chargebacks, and recommend actionable resolutions
• Collaborate cross-functionally with sales, operations, customer service, and finance teams to resolve billing issues and reduce outstanding claims. Ensure adherence to internal controls, audit requirements, and company policies related to AR and claims processing.

Core Responsibilities:

• Process and post customer payments, including checks, ACH, wire transfers, and credit card transactions accurately and timely.
• Investigate and resolve complex billing, payment discrepancies, and claims such as unauthorized deductions, shortages, pricing errors, and customer disputes
• Pull supporting documentations for deductions and coordinate with internal teams for timely resolution and approval.
• Process deduction clearances and proactively escalate inconsistencies or missing information to management.

• Coordinate with the sales team to validate deductions and ensure alignment with contract terms and promotional agreements.

• Attend weekly AR meetings; provide detailed status updates on aged receivables and prioritize collection efforts based on risk exposure.
• Prepare weekly and monthly analytical reports related to, chargebacks, deductions, aging, and collection activities to provide visibility to management.

• Maintain accurate records of AR activities dispute resolution progress, and communications for audit and compliance purposes.
• Monitor customer account balances and identify elevated risk accounts requiring immediate attention or escalation.
• Partner with the customer service team to support invoice reissuance, proof delivery requests, and order hold releases.
• Support monthly, quarterly, and year-end closing activities by reconciling AR sub-ledger to the general ledger.
• Assist in developing SOPs and continuous improvement initiatives for AR and claims workflows.
• Participate in system enhancement projects, including ERP upgrades and automation tools aimed at improving AR efficiency.
• Provide ad hoc financial analyses, dashboards, or metrics as required by the Accounting Manager or Finance leadership

Required Experience 

• A minimum of 1 – 5 years of experience in Account Receivables, claims, collections, or a related accounting role.
• Experience in working with high-volume transactions and customer account reconciliation.

 Required Technical Competencies

• Strong verbal and written communication skills, with the ability to communicate effectively across departments and with customers. 
• Advanced Proficient with MS Office Suite - specifically Excel
• Strong analytical skills with high attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines in a fast-[aced environment.
• Demonstrated problem-solving skills with a proactive and solution-oriented mindset
• Basic knowledge of ERP such as SAP, or similar platform is a plus
• Experience with EDI

Required Behavioral Competencies

• Builds Customer Loyalty– Effectively meets internal/external customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Manages Work– Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Stress Tolerance– Maintains focus and productivity under pressure; adapts to dynamic priorities and fast-paced environments.

• Work Standards– Sets high performance standards and demonstrates accountability for accuracy and results.
• Contributes to Team Success – Collaborates effectively across functions; supports team goals and foster a cooperative work environment.
• Initiates Action – Proactively identifies opportunities for improvement, takes initiative to resolve issues before escalation
• Detail-Oriented – Ensure completeness and accuracy in payment application, reporting, and deduction documentation.
• Problem Solving – Applies analytical thinking to resolve complex claim issues and customer disputes.
• Communication – Clearly conveys information across teams, capable of writing professional emails and reports.
  
  
  Salary Range: 70k-75k

EEO-M/F/DISABLED/VETS EMPLOYER

If you are passionate about making a significant impact in a fast-growing company and are looking for opportunities to advance both professionally and personally, CYBEX is your destination. As part of Goodbaby International Holdings Ltd., we are committed to fostering an inclusive work environment that values diversity and provides equal opportunities for all.

We offer competitive compensation, attractive annual leave policies, and product discounts. More importantly, we provide a platform for you to develop and enhance your professional profile within an international context. Our downtown office is not just a location; it’s a hub of creativity and collaboration, nestled in the heart of the city’s pulsing engeres.

Join us at CYBEX, where your career journey aligns with our mission to keep children safe and parents stylish, all around the globe.