Key Account Coordinator m/f/d

Boston, US

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.


General Responsibilities:

The Key Account Coordinator acts as our liaison between Cybex and key customers, such as Amazon, Nordstroms, Bloomingdales, and independent specialty customers. This position is responsible for developing customer relationships and managing all incoming orders for key accounts. The Key Account Coordinator is also responsible for facilitating and resolving issues with order discrepancies involving shipping, UPC, and pricing working with the sales team to resolve issues. This is a key position that often serves as the focal point for customer operations and interacts with Sales, Logistics, Demand Planning, Master Data, and all other areas of the company as they impact the key customer. Special projects as required.  


Your areas of responsibilities:

  • Access, understand and update customer’s database as required.  
  • Ensure the seamless setup of new accounts, ensuring accurate billing, shipping, and contact information within our SAP system. 
  • Process orders – manual, web-based and electronic.  
  • Provide accurate information to Sales Management to assist in decision making of customer allocation.  
  • Understand the Customer’s routing requirements and ensure strict compliance.
  • Manage ship dates and inventory availability, follow up with Logistics to ensure complete and on-time delivery.
  • Collaborate closely with finance to resolve payment issues and efficiently manage chargebacks. 
  • Address customer enquiries via phone and emails.


Your profile of qualifications:

  • Bachelor Degree preferred, Associate Degree required. 
  • A minimum of 2-3 years of Customer Service experience preferably handling a retail account like ex. Wal-Mart, Target, Amazon.  
  • Proficient with MS Office Suite  
  • Excellent written and verbal communication skills  
  • Some knowledge of ERP  
  • Experience with SAP
  • Experience with EDI  


CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Nearest Major Market: Boston