Senior Specialist E-Commerce North America
Boston, US
Your areas of responsibilities:
- Drive new projects and initiatives to support further development and optimization of the CYBEX website; examples include but not limited to- new online features, CRM initiatives, Go to market planning, etc. Develop roadmaps, coordinate with relevant teams, and provide necessary reports and updates.
- Use market research to monitor, analyze and evaluate market trends, consumer behavior and competitor activities to identify new opportunities
- Utilize data analytics and key performance indicators (KPIs) to make informed decisions, measure the success of initiatives, and identify areas for improvement.
- Collaborate with external vendors and internal content team to drive consistent flow of localized content via website, emails etc.
- Test and implement initiatives in collaboration with the content and development team to showcase featured products and promotions effectively.
- Coordinate with the marketing and merchandising teams to optimize product listings, ensuring accurate product descriptions, images, and pricing.
- Implement mechanisms to gather and integrate customer feedback into the development process, ensuring that the website and initiatives align with customer preferences and expectations.
- Drive membership growth and implement initiatives to improve customer retention and loyalty. Evaluate and recommend CRM initiatives relevant to the US market to improve customer relationship management
- Collaborate with the front-end team to support website enhancements and improvements.
Your profile of qualifications:
- Bachelor’s Degree: Business, Marketing, E-Commerce, or a related field:
- Master’s Degree (optional but advantageous):
- 3-5 years of experience in e-commerce management / business development, digital marketing, or a related field, demonstrating a track record of successful project management and driving strategic initiatives.
- Other certifications (Optional) - Digital Marketing and E-Commerce and Customer Relationship Management (CRM)
- Field sales experience and or product demonstration experience.
- Experience in trainings for Retailers and Customers are preferable.
- Good MS office knowledge.
- Have a valid driver’s license and (ability to rent a car).
- Ability to pack/transport product weighing up to 50 lbs. frequently.
- Desire to see the whole team succeed.
- Strong communication and interpersonal skills for effective collaboration with internal teams, external vendors, and stakeholders.
- Knowledge of e-commerce platforms, website management, and digital marketing strategies.
- A good understanding of the e-commerce industry, market trends, and consumer behavior.
- Strong problem-solving skills and mind-set and strategic thinking to identify opportunities, analyze data, and recommend effective solutions. Experience with Salesforce in the field of Direct-to-Consumer a plus
- Ability to develop clear action plans and drive processes with numerous interdependencies
- Proficient in Microsoft Applications: Excel, PowerPoint, Power BI and Asana or similar project management software a plus
- Strong organizational and planning skills required
- Strong written and verbal communication skills required
- Results driven and customer focused
- Open to work in an ambitious startup environment (hands-on)
Nearest Major Market: Boston