Apply now »

Consumer Service Specialist m/f/d

Charlotte, US

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

 

Your areas of responsibilities:

  • Responsibilities for this job include, but are not limited to
  • Answer 40+ incoming calls per day
  • Document information and place orders in a computer system.
  • Continuous learning is required (by way of department emails, training sessions, reviewing instructions, etc.)
  • Possibility for future training for emails, chat, and social media

 

Your profile of qualifications:

  • Previous call center experience
  • Excellent typing, written, verbal and communication skills.
  • Grammar and spelling excellence is required.
  • Bright, friendly, enthusiastic, positive team player takes direction and constructive feedback with a positive attitude.
  • Punctual and able to adhere to schedule.
  • High school diploma or equivalent; related experience and/or training.
  • College a plus
  • Previous call center experience preferred.
  • Must be able to sit and/or stand for extended periods of time.
  • Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Apply now »