Consumer Services Rep m/f/d

Consumer Services Rep m/f/d   USA / Charlotte   CYBEX is at the forefront of innovation, shaping the future of child safety with a keen eye on the evolving needs of modern parents. Our brand is synonymous with excellence, seamlessly integrating cutting-edge design with unparalleled safety features. We offer an array of products, including car seats, baby carriers, children's furniture, and strollers, all crafted to provide parents with the confidence that their children are protected in style.   As we continue to expand rapidly, we are seeking dynamic professionals to join our team and contribute to CYBEX's success story. With operations worldwide and a culturally diverse workforce from over 29 nations, CYBEX is a global leader not only in child safety but also as a lifestyle brand that resonates with parents everywhere.

Consumer Services Rep will be responsible for answering and processing incoming inquiries across multiple channels. The Specialist will assist with inquiries on product orders, product guidance, product installation and warranty claims service. The CSR is responsible to provide an excellent customer experience by building a rapport with our consumers and providing solutions to our customers.

Your areas of responsibilities:

• Ensure a first-class customer service experience by handling the response to customer inquiries with care and attention to detail.
• Work with and engage with consumers across multiple channels (phone, email, social media, and Car seat installation instruction via Video Appointments).
• Provide answers consumer inquiries on the entire product portfolio and the brands under Goodbaby Intl. with expert care.
• Document information and order replacement parts/products to facilitate consumer inquires.
• Become a product knowledge expert through continuous learning by way of training sessions, reviewing instructions, etc.
• Direct inquiries and unresolved issues to the specialized department and collect the relevant.

Your profile of qualification:
 

• Excellent typing, written, verbal and communication skills.
• Friendly, enthusiastic attitude, positive team player, punctual, open to constructive feedback and taking direction.
• Ability to demonstrate a high degree of courtesy, and professionalism while resolving customer issues.
• Must be able to communicate with consumers on the phone, email, and video services.
  High school diploma or equivalent; related experience and/or training.
• Previous Customer service experience or call center experience is a plus.
• Prior experience working with social media or Community Management is a plus. 
• Prior experience with Salesforce Service Cloud or SAP is a plus. 
• Must be able to sit and/or stand for extended periods of time.
• Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day