Assistant After Sales UK

Hednesford, GB

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of responsibilities:

 

  • Active management of incoming after sales enquiries across our UK customers and consumers
  • Ensure end-consumers and b2b customers' satisfaction, solutions for faulty products as well as providing product information
  • Deal and engage directly with end-consumers and customers mostly via email & phone but as well social media
  • Development and maintenance of return process based on valid distributor/customer complaints and product returns where applicable
  • Direct inquiries and unresolved issues to the specialized department and collect the relevant information to answer the end-consumer inquiry


 
Your profile of qualification:

 

  • Successfully completed commercial apprenticeship or comparable qualification
  • First experience in consumer service or in retailers/distributors support
  • Independent and service-oriented 
  • English as mother tongue is mandatory, one additional language is beneficial
  • Knowledge of CRM C4C or Salesforce service cloud is a plus but not mandatory
  • Professional knowledge of Twitter, Instagram, Facebook and other social media platforms is beneficial
     

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.