Business Process Owner (m/f/d)
Munich, DE
Business Process Owner (m/f/d)
Germany / Munich
CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.
Your seat to fill:
- Own and further develop the global Order-to-Cash process, ensuring a consistent and efficient end-to-end order lifecycle across regions
- Define clear process standards and governance, aligning stakeholders on priorities, changes, and continuous improvement
- Act as the key interface between business operations and technology, ensuring business requirements are accurately reflected in system-supported processes
- Safeguard alignment between operational processes and technical solutions
- Support the organization in resolving complex order scenarios and drive root-cause analysis for recurring issues
- Contribute to operational stability through clear documentation and guidance
- Translate business needs into clear requirements and user stories for technical and product teams
- Collaborate closely with Customer Service, Fulfillment, Finance, IT, and external partners to drive process enhancements
- Support testing activities for new releases or process changes and ensure global rollout readiness
- Set-up and monitor key process KPIs and identify opportunities for optimization, scalability, and compliance
Your stroll to CYBEX:
- Degree in Business Administration, E-Commerce, Supply Chain, or a comparable field
- Several years of experience in order management, e-commerce operations, or business process management, ideally in an international D2C environment
- Proven experience working across business and technology in complex operational settings
- Strong end-to-end understanding of digital order-to-cash processes
- Analytical, structured, and solution-oriented mindset
- Ability to clearly document and communicate complex processes
- Confident stakeholder management across regions and functions
- Experience working in agile or hybrid delivery environments
- Hands-on approach with a strong sense of ownership and accountability
- Experience with Salesforce and SAP as a plus
CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.