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(Senior) Specialist Consumer Engagement (m/f/d)

Munich, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of responsibilities:

  • Understand the customer journey and implement measures to ensure a seamless online customer experience
  • Understand and analyze customer feedback through implementing customer surveys and NPS reporting
  • Manage external customer rating sites such as Trustpilot and Google
  • Develop and execute strategies to enhance customer experience through valid data collection
  • Manage and execute the video commerce strategy, working closely with the marketing, sales, global training team, and product teams to drive engagement and revenue
  • Manage the distribution of video content across various channels, including social media, website, email, and other digital platforms
  • Analyze video performance metrics and provide insights and recommendations to improve engagement and conversion rates
  • Manage project timelines and budget planning for video commerce initiatives, ensuring that resources are allocated effectively and efficiently to achieve project goals

 

Your profile of qualification:

  • Bachelor's degree in Marketing, Communications, or a related field
  • Proven experience in a similar role, with a track record of understanding the ecommerce customer experience
  • Experience managing customer review sites and conducting customer surveys
  • Experience developing and executing successful video commerce strategies using video tools such as Bambuser 
  • Excellent communication and interpersonal skills 
  • Strong leadership skills, with the ability to motivate and manage a team of video production and marketing professionals 
  • Excellent organizational and time-management skills
  • Strong analytical and problem-solving skills, with the ability to analyze video performance metrics and provide insights and recommendations 
  • Fluent in German & English, with other languages being a huge plus

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

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