Customer Support Specialist (English native AND/OR French native)

Prague 8, CZ

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Areas of Responsibilities: 

 

  • Ensure a first-class customer service following our global Fan Engagement strategy
  • Deal and engage directly with end-consumers via social media and other channels (e.g.
  • phone, email)
  • Provide answers to end-consumer inquiries on the entire product portfolio for all brands
  • Direct inquiries and unresolved issues to the specialized department and collect the relevant
  • information to answer the end-consumer inquiry


Preferred Qualification:

 

  • Successfully completed commercial apprenticeship or comparable qualification
  • Ideally, first experience in customer service or in retailers/distributors support but this role is also open for young graduates wanting to start their career
  • Experience in Community management in customer service is a nice to have but not mandatory 
  • Independent and service-oriented 
  • We are looking for either: English native level OR French native with fluent English skills
  • 1 additional language is a plus
  • Knowledge of Salesforce cloud is a plus but not mandatory
  • Knowledge of Twitter, Instagram, Facebook and other social media platforms is beneficial 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.