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Specialist After Sales Slovenia

SI

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 Areas of Responsibilities

 

 

  • Support with our internal complaints department and the implementation of respective After Sales processes and structures
  • Check the implemented processes and structures, identify gaps and improve them
  • Support in enhancing the Sales and Service Quality of the company's operations
  • Support our Customer Relations Team when it comes to communication with our b2b customers across Slovenia, special requests on their purchases & invoices or delivery
  • Support in the logistics & after sales responsibilities
  • Support team with improving customer satisfaction by tailoring suitable approaches for different customer problems
  • Main contact with our international customers and distribution partners in cooperation with the local sales teams
  • Assist in CRM reporting


Required Education / Qualification

 

 

  • College or commercial education 
  • Ideally good knowledge of customer service and/or After sales principles and practices as well as office administration skills
  • Preferred 2-3 years working experience within customer relations and/or after sales, office administration  
  • Ideally Good MS office knowledge, SAP/ERP knowledge preferred 
  • Excellent communication skills 
  • English fluent languages skills, Slovenian native
  • Structured and well organized 
  • Good prioritization skills 
  • Highly motivated 
  • Teamplayer 
  • Independent and self sufficient 
  • Able to work under pressure

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.