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Specialist After Sales Nordics

Viby Jylland, DK

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

Specialist After Sales Nordics

 

Denmark / Viby Jylland

 

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

 

 

Your seat to fill: 

 

  • Manage all incoming customer complaints and after sales complaints upon completion
  • Carry out administrative and organizational tasks
  • Planning in deliveries and following up on logisitcal issues
  • Main contact for customers, key accounts and distribution partners
  • Order processing via phone, email or EDI package
  • Initiate free-of-charge product exchange
  • Provide updates on actual after sales topics
  • Handling customs paper
  • Support our internal complaints department and the implementation of respective After Sales processes and structures
  • Development and maintenance of return process based on valid customer complaints and product returns where applicable
  • Direct inquiries and unresolved issues to the specialized department and collect the relevant information to answer the Retail inquiry

 

Your stroll to CYBEX:

 

  • Successfully completed Commercial Apprenticeship or similar
  • Experience of customer relations fields (or similar) within an international environment
  • Good command of Danish and English
  • Proactive and service orientated personality
  • Good to great MS office knowledge, SAP/ERP knowledge would be a plus

 

 

 

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.

 

 

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Apply now »