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Customer Relations Assistant France & Belgium

Wasquehal, FR

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Areas of Responsibilities

 

 

  • Be the main point of contact for our national customers and distribution partners across France & Belgium
  • Build long-term relationships with our local customers in cooperation with the local sales team
  • Support in all customer relations activities such as orders processing as well as invoicing, logistics tracking & products listings
  • Handle customer complaints and act as a consultant regarding our products range for our customers


Required Education / Qualification

 

 

  • Successfully completed commercial apprenticeship or university degree
  • First experience in sales or in customer service, preferably within an international environment
  • French native language level, a professional level of Dutch/Flemish would be appreciated as well as a strong English level
  • Profound knowledge of MS Office, SAP would be a plus 
  • Friendly and open-minded personality with high service orientation
  • Proactive, dynamic, hands-on person 
  • To note: our position can be based in our office in France, Wasquehal or in our HQ in Germany, Bayreuth (open for international experience)

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.