Assistant Customer Relations Balkans (m/f/d)

Zagreb, HR

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your areas of responsibilities:

  • Order processing via phone, email or EDI package
  • Planning in deliveries and following up on logistics issues
  • Supporting accounts payable and finance department
  • Main contact for customers, key accounts and distribution partners
  • Carry out administrative and organizational tasks
  • Handle customer complaints
  • Assist in testing new transaction & processes in SAP
  • Assisting in CRM reports
  • Managing special shipping request  


Your profile of qualification:

  • Successfully completed commercial apprenticeship
  • First experience in customer relations, customer care or customer support is preferable 
  • Ability to work independently with a high sense of initiative and assertiveness
  • Team player and customer focus 
  • Profound knowledge of MS Office, SAP experience would be a plus 
  • Fluent in English and native Croatian is a must


CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.