Specialist Customer Relations Balkans

Zagreb, HR

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Areas of Responsibilities



  • Act as a main contact for customers, key accounts and distribution partners across the Balkans
  • Manage orders processing via phone, email or EDI package 
  • Planning in deliveries and following up on logistical issues 
  • Support accounts payable and finance department 
  • Manage & resolve all incoming regional customer requests and/or challenges, complaints upon completion 
  • Carry out administrative and organizational tasks 
  • Initiate free-of-charge product exchange 
  • Manage special shipping requests
  • Support in CRM reporting

Required Education / Qualification



  • College or commercial education 
  • Ideally good knowledge of customer service principles and practices as well as office administration skills
  • Preferred 2-3 years working experience within customer relations and/or after sales, office administration  
  • Ideally Good MS office knowledge, SAP/ERP knowledge preferred 
  • Excellent communication skills 
  • English fluent languages skills as well as Croatian, Slovenian skills is an advantage but not mandatory
  • Structured and well organized 
  • Good prioritization skills 
  • Highly motivated 
  • Teamplayer 
  • Independent and self sufficient 
  • Able to work under pressure

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.